Privacy Policy
Welcome to FulcrumPlateau’s website located at fulcrumplateau.xyz (the “Site”). We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our site.
Last updated: October 10, 2025
Information we collect
We collect personal data you provide directly to us when you use the Site, such as when you place an order, subscribe to our newsletter, or contact our team. This may include your name, postal address, telephone number, and any other information you choose to share. We also automatically collect technical data about your visit, including your IP address, browser type, device, pages viewed, and actions taken on the Site, through cookies and similar technologies.
How we use your information
We use your data to process orders and deliver services, communicate with you about orders and promotions, improve the Site, and personalize your experience. We may use your information to: - fulfill orders and manage payments (in collaboration with £-based transactions); - respond to inquiries and provide customer support (including +44 20 7946 0123 as a contact method); - send marketing communications where permissible and requested by you; - analyze site usage to enhance our menu, features, and services.
Legal bases
We rely on legitimate business interests and consent where applicable to process your information. When necessary for contract performance or to fulfill your requests, your data may be processed for the purposes described above. If you opt in to marketing, you may withdraw consent at any time.
Cookies and similar technologies
We use cookies and similar technologies to tailor the Site, remember your preferences, and understand how you use the site. You can adjust your browser settings to reject cookies, but this may limit some features. Our usage is designed to be unobtrusive and to respect your choices.
Sharing and third parties
We may share your information with service providers who help us operate the Site, process payments, or deliver orders. These processors may be located outside United Kingdom; in such cases, we ensure appropriate safeguards for your data. We will not sell your personal data to third parties for their own marketing purposes without your explicit consent.
Data security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. You should keep your account credentials confidential and log out after using the Site on shared devices.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your rights
You may access, correct, or delete your personal data by contacting us through the Site. You may also object to processing, request data portability, or withdraw consent where our processing is based on consent. We will respond in line with applicable law.
Children
The Site is not directed at children under the age of 16. If you become aware that a child has provided us with personal data, contact us to remove it or obtain parental consent where required by law.
International transfers
Some of our data processors and servers may be located outside your home country. When we transfer personal data across borders, we use safeguards to protect your information in accordance with this policy and applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on the Site and update the “Last updated” date. We encourage you to review the policy periodically to stay informed about how we protect your information.
How to contact us
If you have questions about this policy or your data, you can reach us at FulcrumPlateau at 12 Baker Street, London, W1U 3TY, United Kingdom or call +44 20 7946 0123. For more information about our company, visit fulcrumplateau.xyz.