Refund Policy
At FulcrumPlateau, we strive to deliver a memorable dining experience that begins with fresh ingredients, careful preparation, and timely service. Our refund policy is designed to be clear, fair, and easy to follow so that you can enjoy confidence in every order placed through fulcrumplateau.xyz. If you have questions about a refund, you can reach us at +44 20 7946 0123.
Eligibility. You may request a refund if your order is (1) delivered late beyond the promised window, (2) significantly differs from what you placed on the menu, or (3) arrives with a missing item or item that is not edible due to quality concerns. Refund requests must be submitted within 7 days of delivery or pickup. We reserve the right to assess each situation on its own merits and to issue refunds at our discretion, based on the details provided and the outcome of any investigation.
How to request a refund. Please contact our support team by phone or through the contact options on our site. When requesting a refund, include the order number, date, a brief description of the issue, and any available photos of the problem. For delivery issues, please provide the delivery address and the name of the recipient. Our team will acknowledge your request within 24 hours and provide next steps, which may include a replacement, a discount on a future order, or a full or partial refund depending on the circumstance.
Processing timeline. Once approved, refunds are processed using the original payment method or a store credit, depending on the nature of the request and your preference. Credit card refunds typically appear on your statement within 5–7 business days, while store credits are issued immediately upon approval. Please note that processing times may vary by payment provider and bank.
Non-refundable items. Certain items are non-refundable, including but not limited to custom specialty pizzas that have been partially consumed, or orders placed with discount codes that have already been applied. If an item is marked as non-refundable on the order summary, we will clearly communicate this at the time of purchase. In such cases, a partial refund or store credit may be offered at our discretion to cover the unused portion of the order.
Damaged packaging or quality concerns. If you receive an order with damaged packaging or any item that appears to be spoiled or unsafe to eat, contact us immediately with photos of the package and contents. We will arrange a replacement or refund and take appropriate steps to prevent recurrence. For beverages, we ensure non-alcoholic options—such as juices or soft drinks—are delivered in clean, undamaged containers, and we will address any packaging issues promptly.
Refunds for dine-in purchases. For dine-in orders, refunds are given in the same form of payment used at checkout unless a store credit is requested. If you are not able to complete your meal for any reason defined in this policy, please speak with a manager on duty who can guide you through the appropriate refund or alternative resolution.
Contact information. If you need assistance, please contact +44 20 7946 0123 or visit fulcrumplateau.xyz for more details. We are available during normal business hours and strive to respond promptly to all refund inquiries. Your satisfaction is important to us, and we value the opportunity to make things right whenever possible.
Last updated: August 30, 2024. Copyright © FulcrumPlateau and related marks. All rights reserved. Address for correspondence: 12 Baker Street, London, W1U 3TY, United Kingdom. For any questions about your refund request, please reference your order number and date in your message.